Swap Package Protection

When placing your order you may opt in or out of Swap Package Protection, if you opted in for Package Protection and paid for the Insurance this section applies to you.

Parcel package protection powered by Swap Protect.

Easy and Fast issue resolution for any parcel lost, stolen or damaged in transit. We have your back. If your package is impacted by damage, loss, or theft, you can easily resolve shipping issues with Swap.

To log your claim, please visit https://returnsportal.co/c/extrabutterny

Claims for packages marked "delivered must be filed after 3 days and before 30 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") in must be filed after 5 days and within 30 days from the last checkpoint. All claims must be filed within 30 days of the order date.

All orders where package protection is purchased at checkout will be 100% carbon neutral. Swap protect purchases carbon credits through our partner Tree Nation to help reforest the globe.

By using SWAP order protection services, you agree that all claims made regarding lost or undelivered orders must be truthful and accurate. Any submission of false, misleading, or fraudulent information—such as reporting an item as lost or undelivered when it has in fact been received—constitutes a breach of these Terms and Conditions. In such cases, we reserve the right to investigate the claim thoroughly, and, if fraud is detected, to pursue legal action, including but not limited to civil and criminal penalties. Additionally, customers found to have submitted fraudulent claims may be permanently banned from using our services. We are committed to maintaining the integrity of our order protection program and expect all customers to act in good faith when submitting claims.

For more information on Swap Protect, please see: SWAP Protect Official Site.

Accessibility Assistant

Accessibility Features:

Keyboard Navigation (WCAG 2.1 Success Criteria 2.1.1): Easily navigate through our website using keyboard commands for a seamless user experience.

Big Cursor: Enhance cursor visibility with a larger and more prominent cursor for improved navigation.

Reading Guide: Facilitate reading with a guiding tool for smoother text comprehension.

Text Speech: Enable text-to-speech functionality to enhance content accessibility.

Image and Video Hide: Choose to hide images and videos for a distraction-free browsing experience.

Contrast Options (WCAG 2.1 Success Criteria 1.4.3): Customize color contrast with features like Invert Colors, Dark Contrast, and Light Contrast.

High Saturation (WCAG 2.1 Success Criteria 1.4.3 - Contrast): Enhances visibility by adjusting color saturation to meet individual preferences, promoting better content comprehension.

Low Saturation (WCAG 2.1 Success Criteria 1.4.3 - Contrast): Diminishes color saturation to create a muted color palette, which can aid users with visual sensitivities in navigating the website comfortably.

DESATURATE: Reduce color saturation for improved visibility.

Bigger Text (WCAG 2.1 Success Criteria 1.4.4): Increase text size to enhance readability.

Highlight Links (WCAG 2.1 Success Criteria 1.4.1): Emphasize links on the website for easier navigation.

Line Height: Adjust the spacing between lines of text for improved legibility.

Word Spacing: Customize the spacing between words to enhance readability.

Letter Spacing: Adjust the spacing between letters for improved clarity.

Alignment (Center, Left, Right): Tailor text alignment to individual preferences for a more comfortable reading experience.

Readable Fonts (WCAG 2.1 Success Criteria 1.4.8 - Visual Presentation): Offers a range of fonts optimized for readability, ensuring content is accessible and understandable for all users, regardless of visual impairments.

Reading Mask (WCAG 2.1 Success Criteria 1.4.10 - Reflow): Enables users to focus on specific content by utilizing a reading mask, facilitating a more tailored browsing experience.

Highlight Titles (WCAG 2.1 Success Criteria 2.4.10 - Section Headings): Emphasizes titles throughout the website, aiding users in easier navigation and comprehension of content hierarchy.

Text Enhancer (WCAG 2.1 Success Criteria 1.4.4): Enhance text readability and legibility with our Text Enhancer feature.

Image Alt Tooltip (WCAG 2.1 Success Criteria 1.1.1, 1.2.1): Provide descriptive tooltips for images, improving accessibility for users with visual impairments.

Stop Animation: Allow users to stop animations for a smoother browsing experience.

Swap Package Protection

Protect your package from loss, theft, or damage in transit.

Accessibility Assistant

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Accessibility Statement:

Accessibility Features:

WCAG Compliance:

Technical Info:

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