Shipping Policy

Update

March 29th, 2024

Extra Butter's warehouse has just moved onto a new inventory system. Our team is still learning to use these new tools and appreciates you giving them a little time to get your tracking number confirmed. We will do everything we can to ensure that your order arrives as quickly as possible, but ask for your patience and understanding during this time.

Please reach out to our Customer Service team if you have any questions about shipping.

Overview

All verified orders will receive an initial email confirming the purchase, and a second email with tracking information.

Orders are evaluated by fraud detection services. If your order is deemed fraudulent / too risky to fulfill, payment will be voided and all funds will be released back to the original payment method.

Orders are typically processed within 24-48 business hours or 1-4 business days of receiving verified payment information. Orders placed on Saturday or Sunday (and holidays) will be shipped the following business days. Note that during peak seasons and during any inclement weather, shipments may experience slight delays from us and/or the carrier.

All domestic orders are shipped via United Parcel Service (UPS). Orders to PO Boxes or APO addresses are shipped via UPS SurePost. UPS SurePost combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service.

UPS SurePost combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service.

Estimated Shipping Times

Standard (UPS or USPS): 1-7 business days (Domestic)
International (UPS or USPS): 5-21 business days

These are approximate shipping times. We cannot guarantee an item will be delivered within these timeframes. For assistance with shipments that exceed the above timeframes, contact us and we’ll be happy to assist.

Transit times to Military APO/FPO/DPO will vary depending on operational conditions and the unit of the addressee.

In the event you were shipped the wrong item or a defective product, please contact us immediately.

If a shipment is returned to us, we will not refund the original shipping or cover return shipping costs. We are not responsible for lost, stolen, or damaged shipments.

Shipping rates are calculated upon checkout. Prices may decrease or increase depending on products or quantity being purchased.

International shipping

*Nike, New Balance, Vans, The North Face and Timberland products are not available for international shipment.*

International orders are shipped via USPS.

We are not responsible for any duty or customs incurred when placing international orders. Please take this into consideration prior to making purchases.

EB Release Draws Shipping Information - see Draw Terms

Swap Package Protection - See Swap Terms- If you opted in for Swap Package Protection and your parcel has been lost, stolen or damaged in transit - To log your claim, please visit https://returnsportal.co/c/extrabutterny