Swap Package Protection

 

When placing your order you may opt in or out of Swap Package Protection, if you opted in for Package Protection and paid for the Insurance this section applies to you.

Parcel package protection powered by Swap Protect.

Easy and Fast issue resolution for any parcel lost, stolen or damaged in transit. We have your back. If your package is impacted by damage, loss, or theft, you can easily resolve shipping issues with Swap.

To log your claim, please visit https://returnsportal.co/c/extrabutterny

Claims for packages marked "delivered must be filed after 3 days and before 30 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") in must be filed after 5 days and within 30 days from the last checkpoint. All claims must be filed within 30 days of the order date.

All orders where package protection is purchased at checkout will be 100% carbon neutral. Swap protect purchases carbon credits through our partner Tree Nation to help reforest the globe.

By using SWAP order protection services, you agree that all claims made regarding lost or undelivered orders must be truthful and accurate. Any submission of false, misleading, or fraudulent information—such as reporting an item as lost or undelivered when it has in fact been received—constitutes a breach of these Terms and Conditions. In such cases, we reserve the right to investigate the claim thoroughly, and, if fraud is detected, to pursue legal action, including but not limited to civil and criminal penalties. Additionally, customers found to have submitted fraudulent claims may be permanently banned from using our services. We are committed to maintaining the integrity of our order protection program and expect all customers to act in good faith when submitting claims.

For more information on Swap Protect, please see: SWAP Protect Official Site.