We are committed to maintaining a fair, respectful, and rewarding experience for all participants in our Loyalty Program. To uphold the integrity of the program, we reserve the right to suspend or permanently disqualify any customer from participating in the program at our sole discretion, including but not limited to instances where we determine that a customer has:

• Engaged in or attempted fraudulent or deceptive activity in connection with their participation in the program or any associated promotions;
• Purchased products in bulk or otherwise with the intent to resell without prior authorization;
• Used multiple accounts, email addresses, or other deceptive methods to unfairly increase their chances in raffles, contests, or rewards-based campaigns;
• Demonstrated abusive, threatening, harassing, or otherwise inappropriate behavior toward our staff, whether in person, online, or through other channels.

Disqualified individuals may forfeit any accumulated points, benefits, or rewards, and may be ineligible to participate in future promotions or programs.

If you believe a disqualification was made in error, you may contact our customer support team within 14 days of receiving notice of your disqualification to request a review. We will consider all submitted information and make a final determination at our sole discretion. All decisions following a review are final and not subject to further appeal.