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Our Returns Policy allows for returns up to 14 days from the original purchase date. A return label fee will be taken out of the total refund amount for all returns.
The following items are final sale and cannot be returned or exchanged; All Sale Items (Markdowns and Sale Promotions with code), Limited release draw and raffle product, socks, under garments, publications, and collaborations.
Returned products cannot be worn, altered, or washed. Merchandise must be returned in its original condition, and accompanied by its original tags and packaging. Original shipping fees are not refundable.
Items sent back without a return authorization, and any merchandise returned that does not meet our requirements, will be denied. (Example: Footwear returned with damage to the shoebox, or without a box, will be returned to the customer.)
In the event you were shipped the wrong item or a defective product, please contact us immediately.
View our full return policy - Read More
EB Release Draw Returns Information - See Draw Terms
Swap Protect offers package protection that gives you peace of mind:
Swap offers tracking services and shipping protection extending coverage to online purchases that are lost or damaged in transit, or stolen immediately after the carrier's proof of delivery where Swap Protect traces the delivery status of the shipment.
With respect to goods purchased on a subscription basis, adding Swap Protect to an initial subscription purchase will automatically add protection to all subsequent purchases of said subscription.
Carbon neutral shipping is offered free of charge by Swap for all protected purchases. Carbon is offset via Swap's partner Tree Nation.
We need to empty your cart before you can proceed. You will be able to continue shopping as usual after you complete the raffle checkout.
