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Swap Protect offers package protection that gives you peace of mind:
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- Item refund or replacement, pending availability.
- 24/7 claim support with Swap Protect.
Swap offers tracking services and shipping protection extending coverage to online purchases that are lost or damaged in transit, or stolen immediately after the carrier's proof of delivery where Swap Protect traces the delivery status of the shipment.
With respect to goods purchased on a subscription basis, adding Swap Protect to an initial subscription purchase will automatically add protection to all subsequent purchases of said subscription.
Carbon neutral shipping is offered free of charge by Swap for all protected purchases. Carbon is offset via Swap's partner Tree Nation.